COVID- 19      Expert Mobile Policy & Protocol

Expert Mobile Communications implemented the following rules diligently, to sustain a healthy and safe workplace. It’s important that we all respond responsibly and transparently to these health precautions. We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.

This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update you as soon as possible by email.

Scope

This coronavirus policy applies to all our employees.

Policy elements

General hygiene/access rules:

  • Access inside the store will be secured until the client can answer questions regarding travel and health. 

  • All clients that access the store will be documented with date, name, phone number.

  • Six feet of social distancing will always be established when providing customer service.

  • Wash your hands after using the toilet, before eating, and if you cough/sneeze into your hands, make hand washing a regular standard if touching public surfaces, customer equipment, door accesses (follow the 20-second hand-washing rule). Also use the hand sanitizers established at the office.  We are recommending additional handwashing with warm water and use of sanitizer in-between service of each customer or the regular use of and changing of gloves.

  • Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly and clean/sanitize your hands immediately.

  • Avoid touching your face, particularly eyes, nose, and mouth with your hands to prevent from getting infected.

  • If you find yourself coughing/sneezing on a regular basis, avoid close physical contact with your coworkers and take extra precautionary measures.

  • Gloves and Lysol/Clorox wipes have been provided to sanitize while working with customer products. 

  • Professional cleaning company wipes down all desks, door handles, and service counters twice each day, this practice should be done by staff during the day in-between client servicing.

 

 

Accessing Vehicles – Work Purposes:

  • For the purpose of working in a customer’s vehicle, all steering wheels, dashes, consoles and any spot of touch for an Expert Mobile staff member will be wiped down with appropriate Clorox/Lysol or alternate product wipes to stop the spread of COVID-19.  No vehicle will be work in without being wiped down

  • The customer will be advised that all equipment location instruction for equipment will be performed with the customer outside of the vehicle and the staff member providing sight-line options.  At no time will a staff member be in the interior of a truck with a customer.

  • Vehicle installation services will be performed with gloves.

  • When service is completed vehicles will be returned outside for pick up.

  • Customers will be advised at the time of installation service confirmation that they cannot remain inside Expert Mobile’s office as long term contact is a larger factor in the potential spread of the virus and that for the time being Expert Mobile’s customer service shuttling is suspended.

  • Company vehicles can be shared with co-workers ONLY, as no one symptomatic can attend work.

 Special Servicing - alternate work sites and after hour call in:

  • On-Call staff must ask a customer prior to provide contact service if they have been out of the country in the past 14 days and/or are experience any health related systems to COVID-19, if a client answers yes to either question, in-person service will be denied.  If the client answers yes, the client contact form must be completed.

  • On-Call whenever possible do not have physical contact.  Set up the service and deliver either by way of the drop box or sending someone to the site/company in need with the appropriate protocols in place.

  • When providing service to other company sites, do all communication and contact from the cell phone in your truck not in person. 

  • When providing service, ensure you stay a minimum of 6 metres away from any person, where gloves and use sanitizer as soon as the job is completed.

  • Staff will not provide service on or at sites that are not using COVID-19 protocols.

 

Expert Mobile JHSC want to thank everyone for taking this policy seriously and self-disclosing situations.  We are fortunate that almost none of our staff are in the death risk if COVID-19 is contracted.  However, many of the members of their families are extremely high risk and would have difficulty surviving.  Help us to protect not only ourselves but our families, it is imperative.

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8701 - 112 Street

Grande Prairie, Alberta T8V 6A4

Phone: (780) 539-3962

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